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At Pets Playground, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
Information We Collect
We may collect the following information when you interact with us:
Personal details such as your name, phone number, email address, and postal address.
Adoption application information such as your household details and pet preferences.
Payment information when paying adoption fees or purchasing products.
Website usage data such as IP addresses, browser type, and pages visited.
How We Use Your Information:
We use your information to:
Process adoption applications and enquiries.
Provide pet care advice and customer support.
Improve our website and services.
Send important updates, adoption confirmations, and reminders.
Comply with legal and regulatory obligations.
Sharing Your Information
We do not sell or rent your personal information. We may share your details with:
Veterinary partners for health checks and post-adoption support.
Pet insurance providers when including 1 month’s free cover.
Service providers who help operate our website or manage communications.
Authorities when required by law.
Storing and Protecting Your Information
We store your information securely and take steps to prevent unauthorised access, misuse, or loss.
Payment details are processed securely through trusted third-party providers and are not stored on our servers.
Your Rights
You have the right to:
Request a copy of the personal information we hold about you.
Request corrections to your information if it is inaccurate.
Request deletion of your information, subject to legal obligations.
Opt-out of marketing communications at any time.
Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and gather anonymous usage statistics. You can choose to disable cookies in your browser settings, though this may affect site functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Phone: (07) 3190 8310